Head of Support, Trust&Safety and Customer Success

Full Time @Rarible in Customer Support
  • New York, United States, New York, NY
  • Apply Before : 27/12/22
  • View(s) 8

Job Description

About Rarible
Rarible is a top multichain, community-centric NFT marketplace. It is underpinned by Rarible Protocol, community-governed NFT trading API that simplifies building community marketplaces and other ground-breaking NFT projects and integrations.
With over $230 million in trading volume to date, Rarible is one of the leading NFT brands, constantly innovating on the decentralized solutions for the web3 space.
We are growing and evolving non-stop, and are looking for Head of Customer Success  to join our dynamic and passionate web3 team.
The Role
While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors verification, Report Based content post moderation. There is nothing more important than marketplace trust as well as assurance that somebody’d hold your hand when something is unclear technically.
We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business. 
Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

Key Responsibilities:

    • Processes, Processes, Processes – Optimizing them to achieve results with a team.
    • Lead Tech Support, Verification, Moderation initiatives 
    • Be ready to jump in on the most pressing issues yourselves
    • Collaborate with Product Team to improve the quality of the product
    • Collaborate with Community Team to improve the community
    • Trust Proactively detect product parts that need to be explained better

Skills & Qualifications

    • Management experience 
    • Technical background enough for Tech Support cases
    • Trust and Safety experience