Head of Launch Engineering

Full Time @Immutable in Other

Job Description

A bit about us:
Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users.  Founded in 2018, Immutable is one of Australia’s fastest-growing startups to hit unicorn status, having raised more than AUD $300M+ and valued at AUD $3.5 billion.
Currently, the Immutable Group consists of Immutable X and the Game Studio. Immutable X is the first and leading Layer 2 scaling solution for NFTs on Ethereum, with zero gas fees & is 100% carbon neutral. The Immutable Studio creates games on blockchain technologies to allow for true, digital ownership; including the world’s first NFT trading-card game, Gods Unchained, and Guild of Guardians.
It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs. 
Come and join us as we pioneer in this space!
A bit about the role: 
Immutable X is looking for an experienced and motivated leader to coach and grow a global team of partner facing Solution Consultants within the Partner Success organisation. As a senior leader in the business, you will be building, leading, scaling and evolving this critical function at Immutable X through; Designing and developing global best practices and process; growing, coaching and upskilling global teams; and providing technical thought leadership internally and externally with partners.
You will also be contributing to Immutable X’s commercial and product strategies, through iterating on the Partner Success technical consulting offerings, bringing feedback from our partners to internal stakeholders, and seeking opportunities to improve operational efficiency across the Partner Success organisation. You will have the opportunity to work on many initiatives and projects that extend beyond the commercial teams within the business. So come and join us if you’re ready to take on a new exciting challenge and be at the forefront of cutting edge technology!

You will have the opportunity to:

    • Manage and build teams across three regions – North America, Europe and Asia Pacific. You will build and develop the best team of Solution Consultants in the world of web3 gaming!
    • Must be able to build, maximise and strategically manage customer relationships 
    • Understand the business goals of customers and the way that immutable X will achieve them, and building solutions based on these fundamental understandings. 
    • Be the escalation point for the team and our partners, to problem solve through both technically and with a commercial / business lens.
    • Ruthlessly prioritise time-for-value. Intuitive understanding of how our technology and business model interfaces with different customers, and tailor the service to each
    • Support new and existing customers to optimise their experience and adoption of key platform features
    • Be hands-on in creating solutions to accelerate our customer’s time to value, as well as  building internal tools and processes to improve the scalability of our teams

We would love for you to have:

    • 10+ years leading and managing a global, distributed client-facing solutions consultant, sales engineer, integrations engineer teams,  in an API-based technology business.
    • 7+ years of experience working with executive level stakeholders
    • Be web3 native or curious – at least have personal interests and/or participated in web3 gaming or NFT projects
    • Familiarity and high degree of confidence developing in a scripting language, SQL and web based languages (Javascript, etc)E
    • Experience in designing solutions for business customers of an API based product before (technical consulting / solutions architecture).
    • Experience in taking an end-end business process and designing the appropriate API integrations for desired business value outcomes
    • Strong verbal and written communication abilities
    • Experience in an early stage startup or scale-up with demonstrated capabilities in recruiting, training and mentoring a technical team
A bit about the team:
This role will be part of the Immutable X platform team. The goal for Immutable X is to be the leading platform for NFT minting & trading “powering the world of NFT’s”. Our customer success mission is to deliver the highest level of end-to-end customer support from integrations to product expansion, to be the undisputed leader in scalable blockchain technology.
We are proud of the benefits that we offer for all of our employees globally.  Here is a snapshot: 
Attracting the best global talent:
We commit to paying globally competitive salaries and contributions & we share our products’ success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
We offer AUD $750 WFH allowance to set up your home office and AUD $900 per annum to put toward your internet and phone usage.
Levelling up your growth
We offer up to AUD $2,000 per annum for any classes, courses or events to support your growth and development
Enjoy access to free online courses via Udemy
Helping you thrive
‍♀️ Enjoy $1200 per year to put toward your health and wellbeing
Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
Get premium access to Aura, Calm, online fitness classes and discounts at major retailers through Perkbox
Leave when you need it the most: 
‍ ‍ New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday
Additional Information: 
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver of our success so far. For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the job listing requirements, do yourself (and us) a favour by still applying! You’ll likely bring something to the workplace that we haven’t thought of yet, and we would love to hear from you. We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered so no need to reach out – We don’t accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!