Head of Community Experience

Full Time @Star Atlas in Operations

Job Description

Star Atlas is searching for a Head of Community Experience under the umbrella of the Revenue Operations department. The role will consist of managing the customer success and engagement as well as the brand compliance, enforcement, and legal functions related to customer experience. 

This role reports to the Chief Revenue Officer and partners closely with the Marketing Intelligence Team and the General Counsel’s office.

 

Responsibilities

  • Oversee brand enforcement strategies to protect and limit the unauthorized use of the Star Atlas
  • Manage team responsible for building out community success and engagement strategies
  • Define community/customer value proposition for engaging with Star Atlas
  • Effectively work across revenue operations, tech, and legal teams 
  • Track community satisfaction across the Star Atlas metaverse
  • Identify opportunities to improve community experience and brand protection
  • Work with the Demand Generation and Lifecycle and Retention Managers to align goals and best practices 

 

Skills

  • 5+ years of experience in a similar position
  • Strong written, verbal, and presentation skills
  • Experience working in an environment that required global management of customer experience 
  • Experience being the final decision maker on customer experience and brand management strategies, platforms, and implementation
  • Comfortable managing multiple tasks and competing priorities in a fast-paced environment
  • Able to work across cultural boundaries and effectively utilize technologies associated with the role